Kudos Software

Designer	Runtime	Distributor	Observer	Analyzer	Enterprise

Analyzer

Establishing good measurements on the usage and operation of a remote terminal network is key to successful deployments. Analyzer significantly improves the accuracy in measuring the usage and operation of a remote kiosk, and delivers comprehensive, easy to understand management information.

With detailed information on users' behavior at your fingertips, you have the ability to fine tune application functionality and navigation structure exactly when it needs it.

Analyzer can provide numerous levels of reporting, all accessible via the Internet, and detailed usage information can be reported in just the way you find most useful. Reports are updated in real-time and automatically logged to a central database where receipt of log files are acknowledged.

Features
The following features of Kudos Analyzer provide an advanced system to report on the operation of your remote terminals.
Central Database Data is stored in a central SQL database and web reports are generated with real-time queries to the database. The database is a relational database, so any standard reporting tool may be used to create customized reports. User Sessions Each user session separately logs data for user identification and later retrieval. A unique identifier identifies and stores each session, such as beginning and end times of sessions. Internet Viewable Kudos Analyzer implements Microsoft Active Server Pages as its user interface. All reports are accessible from an Internet site using Internet Explorer. Files Viewed Usage of Kudos applications are logged and stored for each session. Date and time information are stored for each viewed file on the remote terminal and what viewer window displayed it. Kudos Events Events such as start and stop of the remote terminal, receipt of new applications and uptime of each Kudos process are also stored. Application Errors All error logs are stored and sent to the server. This includes script errors, HTTP errors, and other application errors. Transactions If a power outage occurs during logging, the logging mechanism uses transaction functionality to ensure that information will restore itself when power returns.		HTTP Communications Kudos Observer uses the Kudos Enterprise transportation infrastructure to send content to the remote terminals. This infrastructure utilizes the HTTP protocol to send and receive messages between remote terminals. Guaranteed Delivery When Kudos Observer sends content down to remote terminals, the content is installed before confirmation of successful installation is sent back to the server. If a network connection is unavailable, all events are queued until the system is on-line. Dialup Support Remote kiosks may be configured as either 'true-push terminals' or 'smart-pull terminals'. When operating in true-push mode, the server initiates a connection to the terminals when data is needed. In the smart-pull mode, ther terminal itself always initiates communication between the itself and the server. The smart-pull option is particularly useful in dialup scenarios when the server doesn't know how or when to open a connection to the terminal. Firewall Support By using HTTP communications, Kudos does not require specialized ports in the firewall, but uses the standard port 80.

Reports
All standard reports have the ability to define the time span during which the information was generated and the kiosks selected for each report.
Count of Sessions Count of sessions shows how many people have been using the selected remote terminals each day. Sessions Per Weekday Shows a graphical histogram of sessions for selected terminals throughout the week. Sessions Per Time Shows a graphical histogram of sessions for selected terminals throughout the day. Uptime This function shows the uptime of the remote terminal on the network, as well as downtime and the cause, if applicable. Files Viewed per Session Shows a file breakdown for each session with files viewed and at what time. From this report, it is easy to see exact navigations through the application on the remote kiosk, important for understanding customer behavior.		Session Duration The average duration of each session on every remote terminal provides valuable information about the average time each user is spending on the terminal. Nested Grouping Nested groups can be selected to view reports. These groups are created using the Kudos Enterprise management tools. Dynamic Grouping The dynamic groups that are created using Kudos Enterprise management tools can be used to group the terminals in searches when producing reports. Time of Each Session Shows the start and end times for each user session and calculates total time spend by the user in each session. Errors Shows script errors, HTTP errors and other application errors as well as crashes detected by Kudos Runtime application.