Kudos Software

Designer	Runtime	Distributor	Observer	Analyzer	Enterprise

Observer

Kudos Observer is a client/server management system that provides the remote monitoring and event management necessary to operate a successful remote terminal network. Simple to use, reliable and intuitive, Observer presents critical network monitoring information through a familiar Windows interface or Internet browser.

Used throughout all Kudos applications, Observer also provides building blocks to detect and report the status of different system components. Specialized sensors called reporters are installed on the kiosks to monitor selected functionality. The reporters then send events to the central server to trigger an action and to constantly provide information on the health of each remote terminal.

Downtime is minimized as problems can be corrected quickly and efficiently. Information on the status of applications is sent directly to a central location from where diagnostic action and improvements may be carried out.

Observer can be configured to automatically react to an event. For example, if paper is low, notification is sent to a service agent or if a peripheral error is detected, the machine may be rebooted. Observer keeps your kiosk up and running and in control at all times.

Features
The following features of Kudos Observer provide a reliable system to monitor your remote terminals.
Internet Viewable Overview of network status and review of events from each machine is presented through a web front-end. Application Monitoring Kudos Observer ensures better stability for remote kiosks by providing building blocks that monitor availability of a back-end system and react by sending an event to Kudos Observer. Grouping Nested groups can be created with unlimited depth to easily manage remote terminals in a hierarchal tree organization. Searches based on attributes, configurations, location, or names or terminals can be saved, allowing for dynamic grouping for terminals. Windows Event Log A specialized component constantly monitors the Windows Event Log on each remote kiosk and notifies Kudos Observer if the operating system or any other application writes events or errors occur. Crash Detection Kudos Runtime detects and handles crashes by restarting the process, with notification of the event and result to Kudos Observer when activated on the client machine. Memory Monitoring When the application involved exceeds its memory allocation threshold, it will shutdown and restart with the event being reported to Kudos Observer. Network Monitoring The network monitoring capabilities 'pings' each remote terminal on a specified interval, ensuring 24/7 operation and providing an overview of network status.		Screenshot Based on any event sent from the remote terminal, Kudos Observer can be configured to take screenshots and send them to the server. Remote Reboot Based on any event sent, terminals can be automatically rebooted remotely. Emailing of Events Email handlers enable any event to be emailed to the appropriate person. Server-side Scripts By using a script handler on the server, complex conditional reactions are easily created. These scripts can validate the severity of the event, when it last occurered, and actions that should be taken. HTTP Communications Kudos Observer uses the Kudos Enterprise transportation infrastructure to send content to the remote terminals. This infrastructure utilizes the HTTP protocol to send and receive messages between remote terminals. Guaranteed Delivery When Kudos Observer sends content down to remote terminals, the content is installed before confirmation of successful installation is sent back to the server. If a network connection is unavailable, all events are queued until the system is live. Dial-up Support Remote kiosks may be configured as either 'true-push terminals' or 'smart-pull terminals'. When operating in true-push mode, the server initiates a connection to the terminals when data is needed. In the smart-pull mode, ther terminal itself always initiates communication between the itself and the server. The smart-pull option is particularly useful in dialup scenarios when the server doesn't know how or when to open a connection to the terminal. Firewall Support By using HTTP communications, Kudos does not require specialized ports in the firewall, but uses the standard port 80.